Terms & Conditions

At Juhi Bengani AKA J.B.Fashion we value and share your concerns about your privacy and security. By visiting us, the user has agreed to read, browse and access all our information subject to the guidelines and terms of use applicable to such services. If it is not acceptable, kindly refrain from accessing or visiting our Site.

When you visit or shop at Juhi, you accept these conditions. Please read them carefully. In addition, when you use any current or future Juhi service or visit or purchase from any business affiliated with Juhi, whether or not included in the www.juhibengani.com website, you will also be subject to the guidelines and conditions applicable to such service or business.

TRADEMARKS

Use of www.thejuhibengani.com and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights. Any violation of our trademarks will be liable for legal action.

ELECTRONIC COMMUNICATIONS

When you use our Site or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice/electronic record.

ORDERS AND CANCELLATIONS

We reserve a right to accept or reject orders placed through our Site. We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be cancelled/exchanged and no refund will be paid on these orders as these orders are specially made for you.

SIZING AND COLOR

The fit of our products may vary on the cut, fabric and style of each product. Some products are designed to have a loose, relaxed fit while others are more fitted. Please refer to our sizing chart to select the best size that suits you.

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, colors might vary in pictures than actual product.

SHIPPING POLICY

  • It takes 2 - 4 weeks to deliver the products to your doorstep.
  • For all orders within India, we charge Shipping.
  • For deliveries within India, all taxes and duties are included in the price of the product listed on the Website.
  • For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The number of duties and taxes depends on the policies of your destination country.
  • Delivery Time for your order starts from the date of Order Confirmation.
  • Due to unforeseen circumstances, it’s possible that a designer may not be able to produce your order piece. In such cases, you will be offered an alternate option/store credit / full refund.
  • We use the most reliable courier services for deliveries including Shiprocket, and Delhivery.
  • We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order.
  • At times orders can get delayed for reasons outside of our control. If your order is delayed beyond 2 weeks of the estimated Delivery Time for some unforeseen reasons, we will get in touch with you to check if you would still like to continue with your order. For further details on Shipping, please see our Terms of Use.
  • Return/Exchange can only be availed once per order.
  • In the case of International orders, all shipments will be clubbed and sent together.

 

RETURN POLICY AND CANCELLATIONS

Following is our standard return policy, our overall goal is to ensure we have a happy customer and we will try to work with you as much as we can to ensure you are happy with your purchase.

What can I return?

All online purchases of standard size outfits are eligible for Returns within 3 days of receipt provided they are unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled and be in their original packaging and accompanied with the receipt.

All customized products (CUSTOM FIT/CUSTOMIZE) which have been made specifically to the customer's size/measurements (measurements taken in studio/telephone /email), are not eligible for returns.

All items sold during sale and pop ups are not eligible for return.

All items sold from the Ready to Ship Collection/Rush Orders are not eligible for return.

Accessories and Jewellery cannot be returned

Please note above is non negotiable

WHAT ARE THE CONDITIONS FOR RETURN?

The product must be unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled and be in their original packaging and accompanied with the receipt.

Return process must be initiated within 3 days of receiving the outfit

WHAT IS THE PROCESS FOR RETURN?

To initiate the return process :

1. The customer must write to orders@juhibengani.com within 3 days of receiving the outfit.

2. State the order number and reason for return

3. We will confirm the return via email within 1 working day and mention the address on which it needs to be sent.

4. Once confirmation received, please pack the unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled outfit in its original packaging and send it to the address mentioned in the email.

5. Email us the receipt and tracking details for the postage.

Who Pays for Shipping for the Return?

For all returns, it is the customer's responsibility and their cost to ship products back to the address mentioned.

All returns must be initiated within 3 days of confirmation received from us for return.

When will I get my refund?

We will provide full refund of the product minus shipping cost , and custom duties (if any )charged for return. Refunds will be given back on the credit card/bank account within 7 days of receiving the outfit and provided all the above conditions are met.

What if the Product delivered was faulty?

If the product received by you is incorrect or faulty, please email us within 3 days of receipt of the product with photographs or said damage or issue with the product. We will assess the situation and either arrange to repair the product where possible, offer an exchange or return the same for full refund.

Please note that products are considered faulty only if they have a severe manufacturing defect or damage making it unfit for wear or use. Items that are damaged due to normal wear are not considered as faulty or damaged products Since most products are hand crafted products, there may be minor variations in workmanship/ slight colour variations as compared to your screen monitor but the same would not warrant the garment as ‘faulty’.

We are not liable for damages to the product after it has been received by you.

If the product has been damaged in transit which would be the case where the packaging has been obviously damaged, you may refuse to accept the package on grounds of the same and inform us by sending an email on orders@juhibengani.com detailing the same.

Can I cancel an order?

All our products are made to order and the fabrics are procured within 24 hours of your order. We can cancel the order for a full refund within 24 hours of receipt but we cannot make any cancellations after 24 hours of your order as the fabric has been procured.